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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Evaluate node
B) Profile node
C) Data Parser node
D) Generate OTP node
E) SMS node

2. A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?

A) Select Skill Profile with Sales only Skill.
B) Configure queue ranking.
C) Ask agents to ignore Accounting calls.
D) Configure capacity based queues.

3. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Customer Session Record
B) Customer Activity Record
C) Agent Session Record
D) Agent Activity Record

4. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

5. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Enable Outdial on a desktop profile.
B) default outdial Automatic Number Identification at the tenant level
C) Assign a wrap-up reason to the outdial queue.
D) Automatic Number Identification in Flow Designer
E) Add the agent to the outbound team.

Solutions: