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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Replace the processor (s)
B) Reset the logic board PMU.
C) Run Apple Service Diagnostic.
D) Replace the power supply.

2. You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?

A) Network Utility
B) System Profiler
C) Terminal
D) Process Viewer
E) Apple Hardware Test

3. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Disconnect and reconnect all internal cables.
B) Order all available service parts for the appropriate configuration of the product.
C) Lay the product on its side so it will not fall over.
D) Discharge the CRT and establish an ongoing ground.
E) Gather all necessary tools and perform all preliminary steps.

4. What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A) You should reset the Power Manager Unit on the logic board.
B) You should perform a full set of video adjustments on the CRT.
C) You should establish an ongoing lead between the CRT anode and ground.
D) You should remove the CRT from the computer or display assembly.

5. A Mac Pro sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Disconnect the power cord and the backup battery for several minutes to reset the SMC.
B) Hold the mouse button down for several seconds to regain cursor control.
C) Hold the eject button down for several seconds to reset the application.
D) Press the power button for several seconds to try shutting the computer down.

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