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Apple OS X Support Essentials 10.9 Sample Questions:

1. What does the Disk Utility Verify and Repair feature do?

A) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
B) The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.
C) The master password is used to reset local account passwords.
D) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.

2. What's Auto Save? How can you identify an application that supports Auto Save?

A) Disk Utility is the primary application for creating and managing disk images.
B) You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
C) Auto Save allows compatible OS X applications toautomatically save changes to users'
documents. A user just saves a document once, then never has to think about saving changes again. Applications that support Auto Save feature a Duplicate function in the File menu as opposed to a default Save As function.
D) The master password is used to reset local account passwords.

3. File system journaling records what file operations are in progress at any given moment. This way, if a power failure or system crash occurs, after the system restarts, it will be able to quickly verify the integrity of the volume by "replaying" the journal.

A) What does the master password do?
B) What are PPD files responsible for?
C) How does file system journaling work?
D) What are the five System Preference categories?

4. Review the screenshot and answer the question below.

You downloaded an app using Safari. When you try to open the app, you see the message shown above. What is a possible explanation?

A) The certificate needed to decrypt this app cannot be found in the keychain.
B) The sandbox into which the app was downloaded by the quarantine system has become corrupted.
C) Gatekeeper has recognized that the app was altered after it was signed.
D) The app was signed using a certificate from an unknown authority.

5. Bluetooth devices must be paired to each other forcommunication to occur. Bluetoothpreferences in the System Preference application is responsible for pairing your Mac withBluetooth peripherals. You can quickly open Bluetooth preferences from the Bluetooth statusmenu.

A) Which items aren't loaded when OS X Safe Boots?
B) What are some privacy and security concerns with the Spotlight service?
C) What two methods are used to hide items from the Finder?
D) Which action must take place in order for a Mac to communicate with a Bluetooth peripheral? Where can this be configured?

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