Exam Name: BlackBerry 10 Support Specialist
Certification Provider: BlackBerry
Corresponding Certification: BlackBerry-Certifications
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Enterprise Mobility and BES10 | - Device activation and provisioning - BlackBerry Enterprise Service 10 (BES10) overview |
| Topic 2: Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
| Topic 3: BlackBerry 10 OS Fundamentals | - BlackBerry 10 architecture and components - Core OS features and navigation |
| Topic 4: Security and Policy Management | - Security model of BlackBerry 10 - IT policy configuration and enforcement |
| Topic 5: Applications and Productivity | - Email and messaging setup - Application management and deployment |
BlackBerry 10 Support Specialist Sample Questions:
What email folder(s) is/are synced by default when a new account is added to a BlackBerry 10 (BB10) Smartphone?
- A. Inbox and the first 10 sub-folders
- B. Inbox and sent items folder
- C. Inbox
- D. Inbox and its subfolders
Correct Answer: B 🗳️
A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?
- A. Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
- B. Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
- C. Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
- D. Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
Correct Answer: B 🗳️
Where can a user edit folder redirection on a new BlackBerry 10 (BB10)?
- A. BlackBerry Balance
- B. BlackBerry Hub settings
- C. System Settings Notifications
- D. Accounts in System Settings
Correct Answer: D 🗳️
What is expected when the number of license seats is exceeded and the grace period is over?
- A. The last activated smartphoneyTablet is de-activated.
- B. New activations will be blocked.
- C. Only limited functionality is enabled.
- D. The smartphone/tabletwill be activated but with a warning.
Correct Answer: B 🗳️
From the BlackBeriy 10 (BB10) handheld, where can a list of places to aid in understanding an error message be found?
- A. Settings > General > Support
- B. Help > Support
- C. Settings > Help > Support
- D. Options > Help > Support
Correct Answer: B 🗳️
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