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BlackBerry 10 Support Specialist Sample Questions:

1. What email folder(s) is/are synced by default when a new account is added to a BlackBerry 10 (BB10) Smartphone?

A) Inbox and the first 10 sub-folders
B) Inbox and sent items folder
C) Inbox
D) Inbox and its subfolders

2. A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?

A) Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
B) Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
C) Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
D) Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.

3. Where can a user edit folder redirection on a new BlackBerry 10 (BB10)?

A) BlackBerry Balance
B) BlackBerry Hub settings
C) System Settings Notifications
D) Accounts in System Settings

4. What is expected when the number of license seats is exceeded and the grace period is over?

A) The last activated smartphoneyTablet is de-activated.
B) New activations will be blocked.
C) Only limited functionality is enabled.
D) The smartphone/tabletwill be activated but with a warning.

5. From the BlackBeriy 10 (BB10) handheld, where can a list of places to aid in understanding an error message be found?

A) Settings > General > Support
B) Help > Support
C) Settings > Help > Support
D) Options > Help > Support

Solutions: