C-C4H51-2405 by SAP Actual Free Exam Questions And Answers

Question 1

Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Registered products

B. Skills

C. Service contracts

D. Measurements

Discussion 0

Correct Answer: A,D Vote an answer

Question 2

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. The system can be set up so that certain incident categories are not covered.

B. Routing rules can be applied to warranties.

C. When an agent creates a ticket with a registered product, the warranty is automatically determined.

D. The agent is prompted to upsell a warranty to the customer.

Discussion 0

Correct Answer: A,C Vote an answer

Question 3

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. Web service message monitoring

B. Custom reports

C. Standard reports

D. Interactive dashboards

E. Data sources

Discussion 0

Correct Answer: B,C,D Vote an answer

Question 4

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

A. Credit limit check

B. Sales support blocking

C. Delivery blocking

D. Prospect blocking

Discussion 0

Correct Answer: D Vote an answer

Question 5

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A. Set up a knowledge base for service contracts

B. Configure a response template

C. Integrate an external knowledge base

D. Create and assign a survey to a ticket

Discussion 0

Correct Answer: C Vote an answer

Question 6

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Realignment runs

B. Ticket routing rules

C. Activity planner

D. Maintenance plan

Discussion 0

Correct Answer: D Vote an answer

Question 7

Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

A. Change field label

B. Add a new UI Switch logic

C. Add a new field

D. Create a new URL mashup

Discussion 0

Correct Answer: A,C Vote an answer

Question 8

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

A. Security issues with mashups outside of the corporate network are rare.

B. Existing reports can be reused.

C. Offline access is available.

D. Data can be accessed in real time.

Discussion 0

Correct Answer: B,D Vote an answer

Question 9

Which object can be used in workflow definition and assigned to organizational structures?

A. Business role

B. Job definition

C. Business user

D. Employee

Discussion 0

Correct Answer: B Vote an answer

SAP Certified Associate - Implementation Consultant - SAP Service Cloud - C-C4H51-2405 Exam Practice Test

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