SAP Certified Application Associate – SAP Service Cloud 2111 - C-C4H510-21 Exam Practice Test

A. The warranty is set to active.

B. The ticket is escalated.

C. The registered product has no installed base assignment.

D. The warranty is expired.

A. Operating hours

B. Service contract

C. Working calendar

D. Maintenance plan

A. Maintenance category

B. Warranty category

C. Cause category

D. Service category

E. Incident category

A. Maintain the ticket hierarchy.

B. Use the Subticket tabstrip to add a ticket.

C. Define a multi-step approval process.

D. Execute an action for grouping tickets.

E. Select the relevant scoping item.

A. At least one service object needs to be assigned.

B. Address mismatches must be corrected first.

C. A customer needs to be assigned.

D. A service contract is active.

A. Time sheets can be submitted for approval.

B. Time recording can be done online or in offline mode.

C. Automatic time recording can be done by clicking "Start recording" and "Stop recording".

D. You can activate the Microsoft Outlook integration for time recording.

E. Code list restrictions are not possible for the Time Type field.

A. The root node/uppermost node must be defined as a company.

B. The root node/uppermost node must be defined as an enterprise.

C. The root node/uppermost node must be defined as a sales organization.

D. The root node/uppermost node must be defined as a service organization.

A. Employees

B. Incidents

C. Territories

D. Service agents

A. Process category

B. Maintenance category

C. Warranty category

D. Cause category

E. Incident category

A. Insert

B. Update

C. Upsert

D. Delete