C-C4H56-2411 by SAP Actual Free Exam Questions And Answers

Question 1

Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Maintenance plans

B. Templates

C. Live activity configuration

D. Agent Desktop

Discussion 0

Correct Answer: C,D Vote an answer

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Question 2

What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Send emails to customers.

B. Create appointments.

C. Make outbound calls.

D. Hand over cases.

E. Share workspaces.

Discussion 0

Correct Answer: B,C,E Vote an answer

Question 3

What steps are required to convert incoming emails into cases? Note: There are 2 correct answers to this question.

A. Enable the email channel within the CTI configuration.

B. Create and activate a case type.

C. Create an email channel for the object type Cases and enter the default case type to be used.

D. Define the default email template for incoming enquiries.

Discussion 0

Correct Answer: B,C Vote an answer

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Question 4

You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not configured in fine-tuning.

B. The determination rules have been configured, but not activated.

C. Service Level Agreements are not activated as a service.

D. A workflow rule was not scheduled to trigger the determination.

Discussion 0

Correct Answer: A,B Vote an answer

Question 5

What steps are required to enable an extension field for cases that allow users to select more than one option? Note: There are 2 correct answers to this question.

A. Create an extension field with data type String and data format Code.

B. Create an extension field with data type Object and data format Code.

C. Maintain the list of values and activate the Multi Value flag.

D. Activate the Multi Value flag in the adaptation mode.

Discussion 0

Correct Answer: A,C Vote an answer

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Question 6

Which features can you activate with Microsoft Teams integration?

A. Users can collaborate in shared workspaces

B. Send an email and link it to the case

C. Create and share knowledge articles

D. Start a phone call with CTI

Discussion 0

Correct Answer: A Vote an answer

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Question 7

Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The customer needs to provision new tenants.

B. The administrator must create an initial user in order to log in to the tenant for the first time.

C. The business settings need to be activated for the tenant.

D. Any test tenants need to be purchased separately.

Discussion 0

Correct Answer: A,D Vote an answer

Question 8

Which objects can you configure for registered products?

A. Installed Base Types

B. Custom Party Roles

C. Functional Location Source

D. Warranty Type

Discussion 0

Correct Answer: D Vote an answer

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Question 9

Which model can be used for ABAP cloud-native development?

A. The SAP S/4HANA Cloud Extensibility Model

B. ABAP RESTful Application Programming Model

C. The ABAP Cloud Development Model

Discussion 0

Correct Answer: B Vote an answer

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C-C4H56-2411 Exam Practice Test

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