The KPI Institute Certified KPI Professional - C-KPIP Exam Practice Test

A. Profitable customers (%)

B. Customer complaints due to poor service or product quality (%)

C. Increase market share to 20% by the end of the year

D. Time to process orders (# / time)

A. Performance management is another term for performance measurement (the terms are synonyms)

B. Performance measurement should be done by specialized staff in this area

C. Performance measurement is a subset of performance management

D. Performance management can be done well in isolation of performance measurement

A. Resource allocation

B. Transformation characteristics

C. All the answers

D. The impact of outputs generated

A. Increasing

B. Within range

C. Decreasing

D. This is not a KPI

A. +/# 10%

B. +/# 5%

C. This is not a KPI

D. +/# 50%

A. None of the answers

B. Budget variance (%)

C. Improve profitability

D. Cash flow ($)

A. +/# 3%

B. This is not a KPI

C. +/# 50%

D. +/# 97%

A. Revenue ($)

B. Net profit ($)

C. Cost ($)

D. Annual budget ($)