Exam Name: Essential Skills for the Insurance Broker and Agent
Certification Provider: IIC
Corresponding Certification: Chartered Insurance Professional (CIP)
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Essential Skills for the Insurance Broker and Agent: C130 Exam Premium File as PDF & Test Engine
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Last Updated: Aug 22, 2026
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IIC C130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The Application Process | 10% | - Duty of disclosure - Underwriting considerations - Completing applications |
| Topic 2: Property Insurance Wordings | 12% | - Valuation methods - Common policy forms - Coverages and exclusions |
| Topic 3: Communication and Service Skills | 8% | - Policy changes and endorsements - Client communication - Record keeping |
| Topic 4: From Quote to Policy | 10% | - Quotation and binding authority - Policy issuance and delivery - Policy structure and components |
| Topic 5: Claims Handling | 8% | - Settlement and subrogation - Broker's role in claims - Claim reporting process |
| Topic 6: Insurance and the Intermediary | 10% | - Licensing and regulation - Roles of brokers and agents - Legal duties and ethics |
| Topic 7: Automobile Insurance | 10% | - Provincial variations - Rating and policy issues - Mandatory and optional coverages |
| Topic 8: Sales and Client Needs | 10% | - Client consultation - Risk identification - Insurance solutions |
| Topic 9: Property Insurance Exposures | 10% | - Personal property risks - Small commercial property risks - Exposures and perils |
| Topic 10: Liability Insurance | 12% | - Personal liability coverages - Legal liability concepts - Commercial general liability |
IIC Essential Skills for the Insurance Broker and Agent Sample Questions:
1. Chandeep, a broker with binding authority, sold property and liability coverage to his new client, Multiplex Movies. Three days into the policy term, there was a slip-and-fall incident. The liability loss was denied by the insurer. Multiplex Movies sues Chandeep for E & O. Which allegation will most likely be successful for the insured?
A) Failure to provide cover in time
B) Failure to explain the steps to take in the event of a claim
C) Failure to provide cover for exposures
D) Failure to issue a tangible policy
2. What does the term contra proferentem mean?
A) The policy will be treated as if it never existed.
B) Any insured listed on the policy must comply with all obligations under the policy.
C) The policy can be affirmed at the option of the insured.
D) Any uncertainty in the policy wording will be construed in the insured's favour.
3. An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?
A) Connect the insured with their loss adjuster to discuss the claim
B) Advise the insured to contact the ombudsperson
C) Review the policy wordings with the insured
D) Provide expected settlement values to the insured
4. What must an intermediary remember when using a valuation guide to calculate the replacement cost for a dwelling?
A) The mortgage value may be less than the cost of replacing the building.
B) There will be increased costs to repair or replace luxury or custom dwellings.
C) There is no substitute for an on-site inspection by the intermediary.
D) The tool used by each insurer would provide the exact same calculation.
5. What should a broker do when selecting coverage for a client?
A) Overinsure the client to protect the broker from an errors and omissions claim
B) Compare wordings based on an analysis of the client's needs
C) Ensure that only standard policy wordings are used
D) Place the policy with the insurer that has the most legally-worded policies
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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