C2010-591 by IBM Actual Free Exam Questions And Answers

Question 1

A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A. knowledge-based systems

B. a customer relationship management system

C. runbook automation

D. financial management

Discussion 0

Correct Answer: C Vote an answer

Question 2

A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A. Advanced workload designer

B. System performance console

C. Application logs

D. Client browser settings

Discussion 0

Correct Answer: C Vote an answer

Question 3

Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A. An integrated accounting and procurement solution.

B. A comprehensive IT asset and service management solution.

C. A proactive service level agreement modeling and enforcement solution.

D. An automated, self-service catalog for requesting end-to-end service provisioning.

Discussion 0

Correct Answer: B Vote an answer

Question 4

A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A. Migration Manager

B. Custom Server Templates for TADDM

C. Custom Server Extensions for TADDM

D. IBM Tivoli Integration Composer

Discussion 0

Correct Answer: D Vote an answer

Question 5

Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A. A KPI that shows the open service requests in a period of time.

B. A KPI that measures IT customer satisfaction.

C. A KPI that measures IT department satisfaction.

D. A KPI that shows the total cost for open incidents and problems.

Discussion 0

Correct Answer: B Vote an answer

Question 6

Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A. It identifies the key business units and teams supporting IT asset and service management processes.

B. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.

C. It identifies the most important key business units using the IT asset and service management solution.

D. It provides an overview of the key business units which helps identify the unit managers to interview.

Discussion 0

Correct Answer: D Vote an answer

Question 7

Which statement describes functional components provided by IBM SmartCloud Control Desk?

A. It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.

B. It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.

C. It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.

D. It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.

Discussion 0

Correct Answer: C Vote an answer

Question 8

The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A. A common user interface and GUI editor.

B. An incident handling capability.

C. Compliance support through e-Signature and e-Audit.

D. A scanning tool for identifying deployed IT infrastructure components

E. A service catalog for publishing self-help services to end users.

Discussion 0

Correct Answer: A,C Vote an answer

Question 9

Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A. To create value for stakeholders

B. To ensure that services are designed to meet business needs

C. To identify units of organizations responsible for specific outcomes

D. To define activities, roles, responsibilities, functions, and metrics

Discussion 0

Correct Answer: A Vote an answer

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 - C2010-591 Exam Practice Test

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