IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 - C2010-659 Exam Practice Test
What are three different ticket types available in IBM SmartCloud Control Desk? (Choose three.)
Correct Answer: B,C,E
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During a requirements gathering work session with a customer, they need to record the original categorization of the service request, would like this classification to copy to the work order, and be able to advise on the true root cause of the work order.
How might this be achieved with business processes?
How might this be achieved with business processes?
Correct Answer: C
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Which records are updated as a result of the reconciliation process?
Correct Answer: C
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During the workflow design process in IBM SmartCloud Control Desk, which application stores information about individuals such as users, laborers, asset owners, and supervisors who receive workflow notifications?
Correct Answer: A
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Where can a user find the application to manage authorized assets?
Correct Answer: D
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Which application is used in IBM SmartCloud Control Desk to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?
Correct Answer: D
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