C2010-940 by IBM Actual Free Exam Questions And Answers

IBM Tivoli Level 1 Support Tools and Processes - C2010-940 Exam Practice Test

Question 1

What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A. Customer will receive less Service for FastPath PMRs.

B. FastPath PMRs will be quickly transferred to BackEnd.

C. FastPath PMRs will not be worked on by the FrontEnd.

D. Customer will not be contacted in national language for FastPath PMRs.

Discussion 0

Correct Answer: B Vote an answer

Question 2

According to the Software Support Handbook how is a Severity 1 PMR defined?

A. critical impact or system down

B. non-critical or impacting support team

C. non-critical query

D. severe impact and system running

Discussion 0

Correct Answer: A Vote an answer

Question 3

What is the taxonomy spreadsheet?

A. a list of all supported Component IDs for all Domain/Platform

B. alist of all OneTeam Component IDs for the Tivoli Domain

C. a list of all Fastpath Component IDs for the Tivoli Domain

D. a list of all supported Component IDs for the Tivoli Domain

Discussion 0

Correct Answer: D Vote an answer

Question 4

Which RETAIN commands allow an engineer to modify an EPSAR record?

A. CR and CT and cc

B. EPS and sar

C. ARandPSAR

D. TIME and DATE

Discussion 0

Correct Answer: A Vote an answer

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IBM Tivoli Level 1 Support Tools and Processes - C2010-940 Exam Practice Test