Exam Name: IBM Enterprise Storage Technical Support
Certification Provider: IBM
Corresponding Certification: Certified Specialist
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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Storage Administration and Management | - Storage monitoring and performance management - Volume provisioning and configuration - Capacity planning and optimization |
| IBM Storage Solutions Overview | - IBM storage product portfolio overview - Enterprise storage system components |
| Data Protection and Availability | - Replication technologies - High availability and disaster recovery - Backup and restore concepts |
| Troubleshooting and Support | - Common storage issues and diagnostics - Log analysis and problem determination - Performance troubleshooting |
| SAN and Networked Storage | - Fibre Channel SAN concepts - iSCSI and IP-based storage networking - Zoning, masking, and connectivity |
| Storage Fundamentals | - Storage architectures and tiers - Basic storage concepts (block, file, object) - RAID concepts and data protection mechanisms |
IBM Enterprise Storage Technical Support Sample Questions:
A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
- A. Storage Tier Advisor Tool
- B. TPC
- C. Capacity Magic
- D. Disk Magic
Correct Answer: D 🗳️
What is the minimum number of redundant key servers needed by multiple DS8870s when using disk encryption?
- A. 2
- B. 6
- C. 4
- D. 1
Correct Answer: C 🗳️
A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?
- A. XIV has a built in capability to copy the existing data.
- B. XIV has both a vCenter and VAAI plug in.
- C. An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
- D. Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
Correct Answer: C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
A customer needs an enterprise storage system with grid architecture to make storage management easier.
Which storage system meets the customer's requirements?
- A. XIV System
- B. DS8870
- C. FlashSystem 840
- D. N series
Correct Answer: C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?
- A. One year warranty with 9x5 same business day.
- B. Two year warranty with 9x5 next business day response.
- C. Five year warranty with 24x7 response (dependent upon machine type).
- D. One or three year warranty with 24x7 response (dependent upon machine type).
Correct Answer: D 🗳️
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