Exam Name: IBM Enterprise Storage Technical Support
Certification Provider: IBM
Corresponding Certification: Certified Specialist
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IBM Enterprise Storage Technical Support: C9020-971 Exam Premium File as PDF & Test Engine
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Last Updated: Jun 02, 2026
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IBM Enterprise Storage Technical Support Sample Questions:
1. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
A) Storage Tier Advisor Tool
B) TPC
C) Capacity Magic
D) Disk Magic
2. What is the minimum number of redundant key servers needed by multiple DS8870s when using disk encryption?
A) 2
B) 6
C) 4
D) 1
3. A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?
A) XIV has a built in capability to copy the existing data.
B) XIV has both a vCenter and VAAI plug in.
C) An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
D) Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
4. A customer needs an enterprise storage system with grid architecture to make storage management easier.
Which storage system meets the customer's requirements?
A) XIV System
B) DS8870
C) FlashSystem 840
D) N series
5. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?
A) One year warranty with 9x5 same business day.
B) Two year warranty with 9x5 next business day response.
C) Five year warranty with 24x7 response (dependent upon machine type).
D) One or three year warranty with 24x7 response (dependent upon machine type).
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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