Certified Call Centre Manager (CCCM): CCCM-001 Exam Premium File as PDF & Test Engine

The CCCM-001 exam, officially titled Certified Call Centre Manager (CCCM), is the qualifying test for the Certified Call Centre Manager (CCCM) certification from GAQM (Global Association for Quality Management), a credential at the Professional level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as Certified Call Centre Associate (CCCA-001), Call Team Leader (CTL-001).

The GAQM Certified Call Centre Manager (CCCM) exam gives you 120 (CCCM certification requires two exams: CCCA-001 and CTL-001, each 60 minutes) to work through CCCA-001: 50 MCQs; CTL-001: 70 MCQs questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.

You need CCCA-001: 70% (35/50); CTL-001: 80% (56/70) to pass, and the official registration fee is Approximately USD 150 per exam voucher (may vary by region/package). Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Fast2test practice questions until you score comfortably above the passing mark, then book your seat.

Must pass both CCCA-001 (Call Centre Associate) and CTL-001 (Call Team Leader) exams Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: GAQM (Global Association for Quality Management) CCCM-001 exam overview.

You can book your CCCM-001 exam through any of these official registration channels:

• Official GAQM CCCM Certification Page

The exam is delivered as Online AI-proctored exam, remote access available globally, so you can pick the option that fits your schedule when you book.

GAQM (Global Association for Quality Management) recommends the following training for GAQM Certified Call Centre Manager (CCCM) candidates:

• GAQM Call Centre Certification Training

Pair that training with the 0 practice questions from Fast2test and you can check your readiness topic by topic before exam day.

Yes. Fast2test offers a free PDF demo for the GAQM Certified Call Centre Manager (CCCM) exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.

Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding CCCM-001 exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.

Delivery is instant: your files are emailed to you within one minute of payment and can also be downloaded directly, with no limit on the number of computers you install them on. If nothing has arrived within 2 hours, contact our customer service team and we will sort it out.

The GAQM Certified Call Centre Manager (CCCM) syllabus is organized into 4 domains. The main areas include Leadership & Organizational Development, Customer Service Excellence, and Call Centre Operations & Reporting. Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.