CCMP by ACMP Global Actual Free Exam Questions And Answers

Question 1

You have been approached for a new job at a new employer. When you have your first in-person interview, the position the hiring manager describes to you is well beyond your qualifications, skills, experience and background. What section in ACMP's Code of Ethics might you want to review before accepting the assignment?

A. Duty of Respect

B. Duty of Fairness

C. Duty of Honesty

D. Duty of Responsibility

Discussion 0

Correct Answer: D Vote an answer

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Question 2

What is an important step to complete to ensure sustainability at the end of a change management effort?

A. Release of change resources back to their roles of primary responsibility

B. Archive the change project outcomes for future reference

C. Transfer of ownership for the change outcome to operational resources

D. Creation of final summary report that is shared with senior leaders

Discussion 0

Correct Answer: C Vote an answer

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Question 3

A recommendation by a change manager to the senior executives of an organization to use consultants to fill key roles in a big change effort was rejected. What could be the reason?

A. Resources were not appropriately budgeted for in the project plan

B. External vendors can provide human resources to assist with the change

C. The skills and capabilities were not well defined on the resource request

D. The gap analysis indicated that the skills required exist in the organization

Discussion 0

Correct Answer: D Vote an answer

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Question 4

How would a change manager ensure that managers and supervisors are equipped with the tools they need to assist their employees through a change process?

A. By preparing and executing the learning and development plan

B. By preparing and executing the new performance plan

C. By preparing and executing the stakeholder analysis

D. By preparing and executing the sustainability plan

Discussion 0

Correct Answer: A Vote an answer

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Question 5

An organizational design project involving the restructuring of the sales force has just gotten underway and the change management lead is planning where (s)he can apply the recently completed stakeholder analysis assessment. What set of plans would a stakeholder analysis be used to develop?

A. Sponsorship plan, coaching plan, and training plan

B. Resistance management plan, coaching plan and training plan

C. Sponsorship plan, communication plan and training plan

D. Stakeholder engagement plan, communication plan and training plan

Discussion 0

Correct Answer: D Vote an answer

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Question 6

What are the most important components used to formulate a high-quality communication plan?

A. Readiness assessment, stakeholder analysis and customer input

B. Readiness assessment, stakeholder analysis and organization operation strategy

C. Change impact assessment, organizational change readiness assessment and stakeholder analysis

D. Change impact assessment, stakeholder analysis and customer input

Discussion 0

Correct Answer: C Vote an answer

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Question 7

What should a change manager do at the end of a change effort to enhance his/her organization's ability to deal with future change?

A. Design and conduct a lessons learned evaluation

B. Transfer ownership of change outcomes to operational stakeholders

C. Release all change resources for use on other efforts

D. Evaluate the change outcomes against project objectives

Discussion 0

Correct Answer: A Vote an answer

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Question 8

Which components of the change management plan need to be completed prior to executing the plan?

A. Timelines, communications, and project plan

B. Benefits analysis, resource plan and sustainability plan

C. Project schedule, stakeholder engagement plan and resource plan

D. Resources, strategies, timelines, communications and learnings

Discussion 0

Correct Answer: C Vote an answer

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Question 9

What deliverables are relevant to develop a clear vision of the future state?

A. Organizational vision, mission, values, business case and strategic planning

B. Business case, charter and strategic plan

C. Business case, stakeholder analysis and strategic plan

D. Organization vision/mission/values, stakeholder analysis and charter

Discussion 0

Correct Answer: A Vote an answer

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Question 10

How can you measure if the project objectives and scope are understood?

A. Measurement and benefits realization

B. Change impact assessment

C. Monitor and feedback activities

D. Sponsor assessments

Discussion 0

Correct Answer: C Vote an answer

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Question 11

Stakeholder analysis, change readiness assessments and the change characteristics indicate a high risk in your project. What would you include in your risk mitigation plan?

A. Stressing the importance of the vision statement

B. Demands for increased budget

C. External vendors for training

D. Activities to handle the stakeholder resistance

Discussion 0

Correct Answer: D Vote an answer

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Question 12

You are developing the communications strategy and as part of the process are considering who will deliver specific messages to employees. One of the key messages you wish to be delivered is the "What's in it for me" from the employees' perspective. Who should be the preferred sender of this message?

A. Human resources representative

B. Employees' supervisor

C. Change management team leader

D. Executive manager

Discussion 0

Correct Answer: B Vote an answer

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ACMP Global Certified Change Management Professional - CCMP Exam Practice Test

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