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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?

A) low volume, high variety
B) high volume, low variety
C) low variation, high visibility
D) high variation, low visibility

2. A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?

A) no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
B) yes- a company should focus on all criteria at each stage of the product lifecycle
C) no- companies should set performance criteria each month and this may change depending on market conditions
D) yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share

3. When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?

A) wave theory
B) bridge theory
C) sand cone theory
D) brick-laying theory

4. There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

A) the number of different products made
B) the number of different customers / markets for the product
C) the fluctuation in demand for an item
D) the amount of different uses for the item being produced

5. Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

A) using a pull inventory system
B) introducing quality assurance processes for the confectionary items produced
C) servicing the machinery more frequently
D) business process re-engineering

Solutions: