ServiceNow Certified Implementation Specialist - Customer Service Management Exam - CIS-CSM Exam Practice Test

Information in the Case Field 'Contact' is copied to which Incident Field?

Correct Answer: B
Articles can provide the following: (Choose three.)

Correct Answer: B,C,D
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

Correct Answer: C,D
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

Correct Answer: A
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

Correct Answer: C
Special Handling Notes can apply to which one of the following based on specific attributes?

Correct Answer: B

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