ServiceNow Certified Field Service Management (FSM) Implementation Specialist - CIS-FSM Exam Practice Test
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?
Correct Answer: B
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In the context of time recording, "Out of office", "Meeting", and "Training" are examples of what?
Correct Answer: A
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As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?
Correct Answer: A
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Assuming task-driven process lifecycle is enabled, how many work order tasks are required for a work order request?
Correct Answer: D
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Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?
Correct Answer: A
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When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?
Correct Answer: D
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What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?
Correct Answer: C
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What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?
Correct Answer: D
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What state must a work order request be in to set dependencies for work order tasks?
Correct Answer: D
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