CMQ-OE by ASQ Actual Free Exam Questions And Answers

Question 1

The first step in surveying customers is to
The first step in surveying customers is to

A. create pilot questions for the survey

B. determine which sampling technique to use

C. determine the important quality dimensions of the product or service

D. identify the target audience for the survey

Discussion 0

Correct Answer: D Vote an answer

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Question 2

Which of the following is a constraint, even on a high-perforating team?

A. Interdependence

B. Open communication

C. Groupthink

D. Respect for differences

Discussion 0

Correct Answer: C Vote an answer

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Question 3

Rank in order, from first lo last, the following steps for deploying the strategic plan throughout the organization.
1. Development of quality goals and strategies by upper management
2. Implementation of action by line departments
3. Establish focus on customer needs
4. Translate strategies into the annual business plan

A. 1, 3, 4, 2

B. 1, 3, 2, 4

C. 3, 2. 1, 4

D. 3, 1, 4, 2

Discussion 0

Correct Answer: D Vote an answer

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Question 4

According to Crosby, quality is defined as:

A. The cost of preventing defects

B. Conformance to requirements

C. The cost of eliminating defects

D. Any kind of nonconformance

Discussion 0

Correct Answer: B Vote an answer

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Question 5

When a unit of measure is being established for a product, the most important consideration is that the

A. parameters of other products be considered

B. production work processes be mapped

C. data collection be easy

D. interpretation be uniform

Discussion 0

Correct Answer: D Vote an answer

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Question 6

A company ' s mission statement is defined as the

A. purpose for the company ' s existence

B. ultimate ambitions of the company

C. way in which the company will achieve its vision

D. company ' s beliefs and what it stands for

Discussion 0

Correct Answer: A Vote an answer

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Question 7

A company ' s training needs analysis shows that the only people in the organization who have been (rained in quality function deployment (QFD) are the quality stall members. The quality manager should do which of the following to address this problem?

A. Ask the training manager to set up multiple QFD courses for open enrollment

B. Schedule mandatory QFD training for everyone in the company

C. Schedule introductory QFD training for the next senior management meeting

D. Hire an outside consultant to introduce QFD at a companywide meeting

Discussion 0

Correct Answer: B Vote an answer

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Question 8

The alignment of a quality policy with the broader organizational mission is best demonstrated when the quality policy:

A. Emphasizes customer satisfaction to support long-term client relationships

B. Establishes standardized workflows to streamline employee training

C. Focuses on reducing operational costs to improve profit margins

D. Promotes adherence to regulatory standards without exceeding requirements

Discussion 0

Correct Answer: A Vote an answer

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ASQ Certified Manager of Quality/Organizational Excellence - CMQ-OE Exam Practice Test

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