ISQI UXQB Certified Professional for Usability and User Experience - Foundation Level - CPUX-F Exam Practice Test
Which one of the following deliverables are created during the activity "EVALUATE THE DESIGNS AGAINST USER REQUIREMENTS?
Correct Answer: C
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Which one of the following best describes the purpose of personas?
Correct Answer: D
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What is a usability finding? Select two
Correct Answer: E,F
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A car rental website does not offer users the opportunity to cancel a reservation. An analysis of the context of use shows that users need this function. Which one aspect of the ISO 9241 definition of usability is violated by this website?
Correct Answer: A
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Fill in the blank:
______________is based upon an explicit understanding of users, goals, tasks, resources and environments.
Users are involved throughout the design. The design is driven and refined by usability evaluation.
The process is iterative -that is, it continues until the user requirements are met.
The design addresses the whole user experience (UX).
______________is based upon an explicit understanding of users, goals, tasks, resources and environments.
Users are involved throughout the design. The design is driven and refined by usability evaluation.
The process is iterative -that is, it continues until the user requirements are met.
The design addresses the whole user experience (UX).
Correct Answer:
1. Human-centred design
Unlike usability tests, usability inspections do not involve users, except where a user adopts the role of evaluator.
Correct Answer: B
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Fill in the blanks:
During a contextual interview, the interviewer treats the interviewee as the while the interviewer is the humble________ (__________model).
During a contextual interview, the interviewer treats the interviewee as the while the interviewer is the humble________ (__________model).
Correct Answer:
master-apprentice
Explanation
Interviews should focus on gathering information about the current context of use rather than the interactive system itself. They should be done contextually. A contextual interview takes place at the location where the user's interaction with the interactive system usually takes place, for example the user's workplace, their home or in a shop. An ordinary interview takes place in a neutral environment, for example in a meeting room.
During a contextual interview, the interviewer treats the interviewee as the master while the interviewer is the humble apprentice (master-apprentice model). The interviewer asks because they sincerely want to learn -not because they want to demonstrate their knowledge. The interviewer should use open and neutral interview questions rather than closed and leading questions to avoid biasing the interviewee.
The interviewer should rely on an interview checklist to ensure that all relevant topics are addressed, rather than using it to control or steer the interview.
The outcome of this activity is a description of the context of use. The context of use has five components:
Users (people who interact with the interactive system), Goals (what users want to achieve), Tasks (what users do to achieve their goals), Environment (where the interaction takes place), and Resources (the means required to perform the task).
Explanation
Interviews should focus on gathering information about the current context of use rather than the interactive system itself. They should be done contextually. A contextual interview takes place at the location where the user's interaction with the interactive system usually takes place, for example the user's workplace, their home or in a shop. An ordinary interview takes place in a neutral environment, for example in a meeting room.
During a contextual interview, the interviewer treats the interviewee as the master while the interviewer is the humble apprentice (master-apprentice model). The interviewer asks because they sincerely want to learn -not because they want to demonstrate their knowledge. The interviewer should use open and neutral interview questions rather than closed and leading questions to avoid biasing the interviewee.
The interviewer should rely on an interview checklist to ensure that all relevant topics are addressed, rather than using it to control or steer the interview.
The outcome of this activity is a description of the context of use. The context of use has five components:
Users (people who interact with the interactive system), Goals (what users want to achieve), Tasks (what users do to achieve their goals), Environment (where the interaction takes place), and Resources (the means required to perform the task).
Which one of the following best describes a "Post-session interview?
Correct Answer: E
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Which three of the following deliverables are created during the activity "Understand and specify the context of use"?
Correct Answer: A,C,D
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