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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What practice BEST demonstrates anticipating patient needs?

A) Bedside shift report
B) Hourly rounding
C) Staff huddles
D) Follow-up phone calls

2. Which is a central role for an effective facilitator?

A) Identifies the most useful suggestions from the group
B) Creates and sustains a participatory environment
C) Guides the discussion to avoid conflict among participants
D) Encourages the group to focus on outcomes

3. The patient and family advisory council (PFAC) of a large healthcare institution is asked to give input on the design of a new ICU. Using experience-based co-design, it would be best for the PFAC to focus its energies on which component FIRST?

A) Aesthetics of experience, focusing on usability
B) Structure, focusing on building construction
C) Engineering, focusing on reliability and safety
D) Performance, focusing on functionality

4. Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?

A) " We are going to do our best. Don ' t worry about a thing. "
B) " I ' ve done this before. We rarely have complications and you ' ll be fine. "
C) " I ' ve performed this procedure hundreds of times. I ' ll take great care of you. "
D) " Don ' t worry; I could do this procedure in my sleep. "

5. In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A) To make decisions for the patient
B) To advocate for the patient
C) To provide care for the patient
D) To ensure that the patient is safe

Solutions: