SAP Certified Application Associate - SAP Service Cloud 2011 - C_C4H510_04 Exam Practice Test
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
Correct Answer: B
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When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?
Correct Answer: D
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Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
Correct Answer: B,C,E
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Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
Correct Answer: A
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Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
Correct Answer: B
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Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
Correct Answer: B,C
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