C_C4H56I_34 by SAP Actual Free Exam Questions And Answers

Question 1

Which tool can you use to rename the cases facet?

A. Workflow with action type field update

B. Adaptation tool

C. Page layout

D. Language adaptation tool

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 2

You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

A. Case routing

B. SLA

C. Service categories

D. Notifications

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 3

Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Templates

B. Live activity configuration

C. Initial user

D. Agent Desktop

Discussion 0

Correct Answer: B,D Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 4

Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

A. Unrestricted access rights override any restrictions you have defined.

B. Restricted access rights override any unrestricted access you have defined.

C. If the access rights are contradictory, the system automatically grants no access.

D. You can decide if access rights override any restrictions you have defined.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 5

You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

A. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.

B. It is not possible to change an existing Case Type, so deactivate it and create a new one.

C. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.

D. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 6

Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. A customer needs to be assigned to the installed base.

B. The installed base must be set to active status.

C. At least one registered product must be assigned to the installed base.

D. An active service contract must be added to the installed base.

Discussion 0

Correct Answer: A,B Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 7

You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

A. Auto flow

B. Adaptation

C. Page layout

D. Language adaptation

Discussion 0

Correct Answer: B,C Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 8

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Registered product

B. Customer

C. Warranty

D. Maintenance plan

Discussion 0

Correct Answer: A,D Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 9

How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

A. Manually by navigating into the Customer Hub app from the menu

B. Automatically when there is an incoming phone call

C. Manually by performing a customer identification via Agent Desktop

D. Automatically when an incoming phone call from a known customer is accepted

Discussion 0

Correct Answer: A,D Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

SAP Certified Application Associate - SAP Service Cloud Version 2 - C_C4H56I_34 Exam Practice Test

Contact Us

Useful Links

Latest Updated