SAP Certified Associate - Organizational Change Management - C_OCM_2503 Exam Practice Test

A. Users avoid consuming additional, value-adding functionalities

B. Users constantly change the way they interact with the system in their daily work

C. Users strictly follow the new organizational policies and procedures

D. Users stick to old processes and apply workarounds wherever possible

A. Refer to the advantages of an agile approach for continuously updating and refining the change plan

B. Point out that the change plan will only be provided at a very generic level and all refinements will be documented in an open activity list

C. Explain that early granular planning is often a waste of time and resources, as many factors can still have an impact on the change plan

D. Ask the project lead to provide a detailed project plan for all implementation waves as a basis for elaborating the change plan

A. They should be on an employee level, because they can act as representatives of this large stakeholder group

B. They should already have a good overview of the cloud project, its strategic goals, and the possible impacts

C. They should have previous experience with change management to provide advice regarding appropriate activities

D. They should know the company well to answer questions based on experience of previous changes

A. Because it is a valuable source of information for stakeholder identification.

B. Because it provides first insights into the change impacts.

C. Because it helps to avoid information deficits and overload.

D. Because it helps to tailor-fit the information to be provided.

A. It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a current to a future state with focus on the added value for the impacted users.

B. It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, and organizations from a current to a future state with intended business benefits.

C. It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, and organizations from a traditional to an agile organizational set-up with focus on the added value for the impacted users.

D. It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a traditional to an agile organizational setup with intended business benefits.

A. Set up a survey within the project team

B. Define and assess key change impact metrics

C. Conduct interviews and workshops with key project stakeholders

D. Analyze the differences between as-is and to-be processes

A. Finding the right level of detail, avoiding a too granular or too generic description of personas

B. Aligning the persona descriptions with the employee representatives of the respective target groups

C. Involving representatives of the target group into the development of personas

D. Using a real person as an inspiration for the persona to make the persona as realistic as possible

A. Develop an initial change plan for the cloud project

B. Conduct a detailed change impact analysis

C. Facilitate the role mapping process

D. Develop and align the change network strategy

E. Identify the key stakeholders and conduct a stakeholder analysis

A. Lacking analysis of the underlying reasons for resistance towards the new cloud solution

B. Lacking involvement of the change manager in the planning and conduction of the info sessions

C. Lacking options for the users to raise questions during the info sessions

D. Lacking commitment of the top management regarding the info sessions