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SAP C_S4CS_2602 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Complaint and Returns Processing10%- Complaint Handling
  • 1. Credit and debit memo requests
    • 2. Complaint processing workflows
      - Returns and Refunds
      • 1. Refund and credit processing
        • 2. Returns order and delivery processing
          Topic 2: Sales Master Data and Organizational Structures12%- Master Data Objects
          • 1. Business partner management
            • 2. Customer master, material master, condition records
              - Sales Organizational Units
              • 1. Plant, shipping point, storage location
                • 2. Sales organization, distribution channel, division
                  Topic 3: Delivery and Fulfillment Processing15%- Shipping and Transportation
                  • 1. Delivery monitoring and tracking
                    • 2. Route determination and shipping conditions
                      - Delivery Processing
                      • 1. Outbound delivery creation and scheduling
                        • 2. Picking, packing, and goods issue
                          Topic 4: Billing and Invoice Management15%- Billing Processing
                          • 1. Collective billing and invoice lists
                            • 2. Billing document creation and types
                              - Pricing and Condition Technique
                              • 1. Pricing procedures and condition types
                                • 2. Tax determination and account assignment
                                  Topic 5: Advanced Sales Scenarios and Features10%- Intercompany and Third-Party Sales
                                  • 1. Third-party order processing
                                    • 2. Intercompany sales processing
                                      - Rebates and Incentive Management
                                      • 1. Rebate agreements and settlement
                                        Topic 6: Presales and Sales Order Processing18%- Sales Order Management
                                        • 1. Availability check and credit management
                                          • 2. Order creation, change, and processing
                                            • 3. Incompleteness log and document flow
                                              - Presales Activities
                                              • 1. Contract management and outline agreements
                                                • 2. Inquiries and quotations
                                                  Topic 7: Analytics, Monitoring, and Extensibility10%- Extensibility and Adaptation
                                                  • 1. Fiori app adaptation
                                                    • 2. Custom fields and logic
                                                      - Sales Analytics and Reporting
                                                      • 1. Sales performance monitoring
                                                        • 2. Embedded analytics and KPIs
                                                          Topic 8: SAP S/4HANA Cloud Public Edition - Implementation Basics10%- System Landscape and Cloud Deployment
                                                          • 1. Cloud system architecture and components
                                                            • 2. Fit-to-standard methodology
                                                              - Data Migration and Integration
                                                              • 1. Integration with other SAP solutions
                                                                • 2. Migration tools and procedures
                                                                  - Central Business Configuration
                                                                  • 1. Organizational structure setup
                                                                    • 2. Configuration activities and scope activation

                                                                      SAP Certified - Implementation Consultant - SAP S/4HANA Cloud Public Edition, Sales Sample Questions:

                                                                      1. In a predictive model for sales, what does the quotation conversion rate measure?

                                                                      A) The percentage of net values converted from quotations into billing documents
                                                                      B) The percentage of the number of order items that was converted from quotation items
                                                                      C) The percentage of the number of orders that was converted from quotations
                                                                      D) The percentage of net values converted from quotations into sales orders


                                                                      2. What must you create when you build an integration scenario using the SAP Fiori Communication Management apps in SAP S/4HANA Cloud Public Edition? Note: There are 2 correct answers to this question.

                                                                      A) Communication API
                                                                      B) Communication interface
                                                                      C) Communication arrangement
                                                                      D) Communication system


                                                                      3. Which tools does SAP provide to make it easier for customers to maintain their SAP S/4HANA Cloud systems after a release upgrade? Note: There are 2 correct answers to this question.

                                                                      A) What's New Viewer Tool
                                                                      B) Release Assessment and Scope Dependency Tool
                                                                      C) SAP Signavio Process Navigator Tool
                                                                      D) Test Automation Tool


                                                                      4. Which factors are taken into account in determination of the pricing procedure in SAP S/4HANA Sales? Note: There are 2 correct answers to this question.

                                                                      A) Sales Area
                                                                      B) Customer Pricing Group
                                                                      C) Customer Account Group
                                                                      D) Document Pricing Procedure


                                                                      5. You save a sales order in Sales Processing using Third-Party without Shipping Notification (BDK).
                                                                      What is automatically created for each relevant third party?

                                                                      A) Delivery
                                                                      B) Purchase order
                                                                      C) Billing document
                                                                      D) Purchase requisition


                                                                      Solutions:

                                                                      Question # 1
                                                                      Answer: C
                                                                      Question # 2
                                                                      Answer: C,D
                                                                      Question # 3
                                                                      Answer: C,D
                                                                      Question # 4
                                                                      Answer: A,D
                                                                      Question # 5
                                                                      Answer: D

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