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HP Selling HP Printing Hardware 2020 Sample Questions:

1. You are meeting with a new customer to discuss their level of expertise and comfort in performing printer/scanner maintenance in house. What should you ask the IT manager to learn about the company's IT management approach? (Select two.)

A) Is cost or performance more important when deciding to repair or replace old equipment?
B) How do you manage the deployment and configuration of your printers?
C) Do you currently have a sustainabitity policy in place and can you meet your goals?
D) Does your maintenance plan allow for replacement equipment to minimize disruption and downtime?

2. Which statement about recycled paper is true?

A) Wood fiber can only withstand 5-7 cycles of recycling before it deteriorates,
B) High-quality printing and copying paper requires at least 50% virgin fiber from new-growth forests.
C) Sustainable fiber sourcing for paper-based product packaging involves agreements to plant more trees than are harvested.
D) To be certified sustainable, recycled paper must be made from 65% recycled wood fiber.

3. Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?

A) Care Pack services must be purchased during the life of the warranty on the product.
B) Post-Warranty Care Pack services are available in one- and two-year increments.
C) Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
D) Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.

Solutions: