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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A) Multiprotocol Transmitter Module (MTM)
B) Multiprotocol TX Module (MTM)
C) Multiprotocol Ethernet (ME)
D) Multiprotocol Label Switching (MPLS) SD-WAN

2. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A) Enhanced Call Control Snap-in
B) Presence Snap-in D)
C) Engagement Designer Snap-In
D) Context Store Snap-In

3. A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

A) Speech/Voice Analytics
B) Customer Feedback
C) Desktop and Process Analytics
D) Quality Monitoring
E) Workforce Management

4. Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A) Avaya Maestro
B) Capacity Planner
C) vCenter Manager
D) Avaya Update Manager

5. A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Intelligent Customer Routing
B) Avaya Proactive Contact
C) Avaya Aura® Call Center Elite
D) Avaya Aura® Elite Multichannel

Solutions: