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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services can be purchased at extremely discounted prices.
B) HP Services give you predictability and greater control of the Total Cost of Ownership.
C) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
D) HP Services can immediately and seamlessly replace your help desk.

2. How do HP Services help customers save money and simplify processes? (Select two.)

A) They provide free delivery.
B) They limit unexpected costs.
C) They enable customers to concentrate on core business activities.
D) They cover in-warranty devices from non-HP brands.
E) They cover 80% of out-of-warranty repairs.

3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cirrus
C) HP Sales Central
D) HP Cross Sell Solution

4. In which customer situation would you propose a services contract?

A) The customer wants to pay upfront for both hardware and services.
B) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
C) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
D) The customer uses only HP products.

Solutions: