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Cisco 642-242 Exam Syllabus Topics:

SectionObjectives
Cisco Unified Contact Center Enterprise Architecture- UCCE system components and architecture
  • 1. Peripheral Gateway (PG) functions
    • 2. Router and Logger roles
      - Call flow and high-level design
      Administration and Maintenance- System monitoring and reporting
      - User and agent management
      Scripting and Call Control- Routing scripts design
      • 1. Call flow scripting logic
        • 2. Skill-based routing
          Installation and Deployment- UCCE software installation
          • 1. Component deployment sequence
            • 2. Server prerequisites
              Troubleshooting- Call flow debugging
              - Common deployment issues
              Configuration and Implementation- Cisco CVP integration
              - Call routing configuration
              • 1. Dial plan setup
                • 2. Call treatment configuration

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