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Appian Certified Analyst Sample Questions:

1. An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?

A) Using a SAIL form
B) Using an image analysis connected system
C) Using a decision table
D) Using a natural language connected system

2. A team of employees manages invoice processing and payments for their organization.
Each day, the team receives invoices via email. The team reviews the invoices, sends payments, and logs the payments manually in a shared spreadsheet.
Where is the best opportunity for automation in this manual process?

A) Create a macro that reduces the number of clicks required to enter payment information, and embed the macro into the shared spreadsheet
B) Leverage Optical Character Recognition and workflow tools to intake and review the invoices for accuracy upon receipt, then process payments or prompt employees to research
C) Create a process that sends the team a task to input the information upon receipt of the initial invoice
D) Leverage Robotic Process Automation (RPA) to help the employees send thank you messages to the originating organizations as soon as the invoices are received

3. What are three of Appian's core capabilities?

A) Designing effective user interfaces by combining available UI components
B) Accommodating applications that need to run completely offline
C) Connecting to database management systems (e.g., Oracle, MySQL, Microsoft SQL Server)
D) Automating business processes with complex workflow
E) Building highly-interactive reporting or data exploration applications

4. The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?

A) Prompt the order management team members with a task to create an order in the CRM platform
B) Review the emails and attachments using trained artificial intelligence to extract order data information
C) Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request
D) Provide a task after the order email was received asking the team to check the order status and select the next step option

5. What are the two best uses for a "Staging" or "Parallel to Prod" environment (separate from Dev, Test, and Prod environments)?

A) Testing a new release for compatibility with existing Production code/settings
B) Practicing complex production deployments
C) Sprint acceptance testing
D) Unit testing development stories

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