EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 - EX0-110 Exam Practice Test

A. to improve the efficiency and effectiveness of service delivery and management

B. to improve the efficiency and effectiveness of the ITIL processes

C. to improve the efficiency and effectiveness of service support

D. to improve the efficiency and effectiveness of the business

A. significant periods of unplanned non-availability

B. a major change to the business environment

C. six months having passed since the last test

D. a major disaster having occurred

A. other persons on behalf of the Customer

B. the IT Service Management organization itself

C. an external independent organization

D. Customers of the IT Service Management organization

A. It provides a guideline for the Quality Management measures that must be taken in an organization to implement a quality policy.

B. It provides a yardstick for the design of a total Quality Management System.

C. It helps to decide on the requirements that need to be verified within the scope of a supply agreement.

D. It provides Key Performance Indicators (KPIs) upon which service performance can be assessed.

A. That they retain only the service delivery processes

B. That they retain management control

C. That they retain all processes in house

D. That they retain focus on the customer

A. It provides a guideline for the Quality Management measures that must be taken in an organization to implement a quality policy.

B. It provides a yardstick for the design of a total Quality Management System.

C. It helps to decide on the requirements that need to be verified within the scope of a supply agreement.

D. It provides Key Performance Indicators (KPIs) upon which service performance can be assessed.