EXIN IT Service Management Foundation based on ISO/IEC 20000 - EX0-115 Exam Practice Test

A. A configuration audit report

B. The change requests allocated to a release

C. A benchmark of the service provider's capability

D. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

A. defining criteria for subcontractors

B. monitoring supplier performance against agreed targets

C. defining a point of contact who manages the relationship

D. ensuring the contract reflects current requirements

A. To adopt an integrated process approach to manage services

B. To adoptIT governance

C. To adopt the best practices ofIT service management

D. To adopt an international standard on Information security management

A. Business relationship management

B. Change management

C. The senior management representative

D. Incident management

A. Consistent implementation of the PDCA cycle

B. The possibility of increasing business success by means of a self-assessment process

C. Control of information assets in a Configuration management database (CMDB)

D. Afocus on Information security management above all other processes

A. Achieving a 99.999% continuous level of availability

B. Providing a cost-effective service

C. Meeting stated customer requirements and expectations

D. A series of activities that can be assessed in advance by a provider and customer

A. Capacity Database

B. Software Distribution Library

C. Definitive Software Library (DSL)

D. Configuration Management Database (CMDB)

A. the Release dates

B. an analysis of the success or failure of

C. Releases Requests For Change (RFCs)

D. the frequency and type of Releases

A. Release Management

B. Business Relationship Management

C. Change Management

D. Service Level Management