EXIN ITIL Foundation (syllabus 2011) - EX0-117 Exam Practice Test
Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?
Correct Answer: B
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Which process is responsible for sourcing and delivering components of requested standard services?
Correct Answer: A
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Which process would be used to compare the value that newer services have offered over those they have replaced?
Correct Answer: C
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What would be the next step in the continual service improvement (CSI) model after?
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?
Correct Answer: D
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In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
Correct Answer: D
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Which one of the following is an objective of service catalogue management?
Correct Answer: A
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What are the categories of event described in the ITIL service operation book?
Correct Answer: C
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Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers
1.Customers
2.Users
3.Suppliers
Correct Answer: D
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Which is the correct definition of a customer facing service?
Correct Answer: A
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Which one of the following functions would be responsible for the management of a data centre?
Correct Answer: C
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Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
Correct Answer: B
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Which of the following activities are performed by a service desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
Correct Answer: C
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Which process would you MOST expect to be involved in the management of underpinning contracts?
Correct Answer: B
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