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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which aspect of SAP field Service Management helps meet customers expectations for real time service? Choose the correct answer.

A) SAP Field Service Management Customer Self-Service
B) SAP Field Service Management Company
C) SAP Field Service Management Account Service
D) SAP Field Service Management Crowd Service

2. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.

A) From the Equipment menu after checkout
B) From the activity menu by creating a manual entry
C) From the activity record after the workflow step is set to Finished
D) From the Home page menu by creating a manual entry
E) From the Efforts menu by selecting the Activity object type

3. What does visibility condition do in checklists? Choose Two correct answers.

A) It can hide chapters
B) It allows you to define conditions what to show when on the checklist
C) It can hide checklist-elements

4. How are labels used within the smart forms and Feedback module? Choose the correct answer.

A) To identify the elements in the smart form
B) To filter the list of smart forms
C) To act as a reference for generating a smart form report
D) To add a label to be to be used as reference by the field engineer

5. You are a service planner in SAP Field Service management. How Can you find a suitable technician in the planning board? Choose the correct answer.

A) Use a business rule
B) Use a checklist
C) Use a workflow
D) Use a filter

Solutions: