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CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

A) Escalate the issue to a senior team member and provide next steps to the customer.
B) Maintain a positive attitude and continue to ask questions regarding the scope of the issue.
C) Dismiss the customer and reschedule another troubleshooting session at a later date.
D) Interrupt the customer and express that troubleshooting support tickets can take time.

2. When a corporate laptop is connected to the company network, it can reach external websites.
However, it cannot reach any internal websites, displaying the error message "Cannot reach this page." Which of the following should a technician configure?

A) Default gateway
B) Subnet mask
C) DNS settings
D) DHCP

3. Which of the following is used to apply corporate restrictions on an Apple device?

A) Management profile
B) Apple ID
C) App Store
D) VPN configuration

4. A user receives a text message that tells them they need to click a link to update their payment information for an unpaid toll. Which of the following is this an example of?

A) Vishing
B) Spoofing
C) Whaling
D) Smishing

5. Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile technician take first?

A) Uninstall unneeded applications
B) Check the phone's battery state
C) Restart the phone
D) Restore the phone to factory settings

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