FS-Con-101 by Salesforce Actual Free Exam Questions And Answers

Question 1

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer,Production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry fiveReplacement units in their van stock. How should UC track the van stock door locks?

A. Create a product item and enter the serial numbers in the related list.

B. Create a product item with all the serial numbers in the notes section.

C. Create a product item for each door lock utilizing standard fields.

D. Create a product item and enter the Technicians' lock quantity.

Discussion 0

Correct Answer: A Vote an answer

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Question 2

Which type of record should a Consultant use to specify a pre-defined set of parts for an annual service Work Order?

A. Asset

B. Product Request

C. Work Type

D. Work Order Line Item

Discussion 0

Correct Answer: C Vote an answer

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Question 3

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts andProviding prompt service.
Which two default Scheduling Policies meet this requirement? Choose 2 answers

A. Emergency Policy

B. Soft Boundaries

C. Customer First

D. High Intensity

Discussion 0

Correct Answer: B,C Vote an answer

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Question 4

A customer support agent handles an in-bound case that requires a repair of An industrial oven at a busy restaurant. The work should be assigned to a repair Technician in the area, even if the Technician is currently working on another Assignment.
Which Scheduling Action should the Consultant recommend to the customer support Agent?

A. Appointment Booking

B. Fill-in Schedule

C. Emergency

D. Get Candidates

Discussion 0

Correct Answer: C Vote an answer

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Question 5

Universal Containers wants to provide Technicians with the ability to capture details And customer approval on completed work to send to the customer electronically.
What should a Consultant recommend to meet this requirement?

A. Create a Process Builder to generate a report.

B. Use the standard Work Order email template.

C. Create a custom report.

D. Use the standard Service Report.

Discussion 0

Correct Answer: D Vote an answer

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Question 6

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time Could include travel, prep and on-site time. How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

A. Relate the Time Sheet to the Work Order Line Item.

B. Relate the Time Sheet to the Service Appointment.

C. Relate the Time Sheet Entries to the Work Order Line Item.

D. Relate the Time Sheet Entries to the Service Appointment.

Discussion 0

Correct Answer: C Vote an answer

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Question 7

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the Number of Service Appointments that are pushed to the Technician. What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A. Create an Apex Trigger.

B. Build a Workflow Rule.

C. Enable Drip feed Dispatch.

D. Configure an Auto Dispatch Scheduled Job.

Discussion 0

Correct Answer: C Vote an answer

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Question 8

Service technicians at AW Computing use the Field Service mobile application when inThe field. The technicians rely on Knowledge articles to assist them with completingAssigned work.
How should the solution be configured to ensure technicians can access relevantKnowledge articles?

A. Update the Service Appointment page layout to include the Articles related list.

B. Create a quick action on the work order to search the Knowledge base.

C. Add the Knowledge Lightning component to the Field Service mobile app.

D. Attach the relevant articles to the work order or work order line items.

Discussion 0

Correct Answer: D Vote an answer

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Question 9

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around Upcoming appointments.When designing the Customer Service Representative's user interface, in most cases, which two fields should be Shared with the customer about an upcoming appointment? Choose 2 answers

A. Scheduled Start

B. Arrival Window Start

C. Arrival Window End

D. Scheduled End

Discussion 0

Correct Answer: B,C Vote an answer

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Question 10

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

A. Preferred Resources

B. Match Fields

C. Required Resources

D. Match Boolean

Discussion 0

Correct Answer: D Vote an answer

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Salesforce Agentforce Field Service and Operations Consultant - FS-Con-101 Exam Practice Test

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