Salesforce Certified Field Service Consultant - FS-Con-101 Exam Practice Test
Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
Correct Answer: B,D
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Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
How should the Consultant meet these requirements?
Correct Answer: D
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Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
Choose 2 answers
Correct Answer: A,B
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Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
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What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
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Correct Answer: A,C
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When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
Which steps are needed to configure the signature capture?
Correct Answer: C
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in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers
Correct Answer: A,B
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universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?
Correct Answer: C
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Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?
Correct Answer: D
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Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
How should a Consultant provide access to the Salesforce Field Service mobile app?
Correct Answer: B
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Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?
How should a Consultant implement this requirement?
Correct Answer: A
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How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
Correct Answer: B
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Which two objects are required when configuring an optimization job? Choose 2? answers
Correct Answer: B,D
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