Salesforce - Implementing Field Service Lightning - FSL-201 Exam Practice Test

A. The Work Order Line Item associated with the completed Work Order

B. The Product Request Line Item associated with the Product

C. The Product Item Transactions Related List on the Product Item

D. The Products Consumed section on the Work Order

A. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.

B. gy Select a Service Appointment from the list, use the "Candidates" action, and select the best time slot.

C. Select multiple Service Appointments from the list and bulk schedule them.

D. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."

E. Select a Service Appointment from the list and use the "Schedule" action.

A. Utilize a custom Price Book specific to each country.

B. Utilize a custom Price Book with pricing rules applied.

C. Utilize a standard Price Book specific to each country.

D. Utilize the standard Price Book with pricing rules applied.

A. Create one service resource and assign the technician and dispatcher role

B. Create one service resource and assign the relevant permission set license

C. Create two service resource and assign them to the employee

D. Create two skills records and assign them to service resources record

A. Knowledge Base

B. Dispatching

C. Adjust Scheduling Policy

D. Scheduling

E. Customer Entitlements

A. Leverage the Match Skills Scheduling Policy when scheduling appointments.

B. Leverage the Match Skills Work Rule when scheduling appointments.

C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

D. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

A. Set the Contractor Manager as a Capacity-Based Service Resource.

B. Create the individual Technicians as Service Crew Members.

C. Create the Contractor Manager as a Crew Service Resource.

D. Set the individual Technicians as Capacity-Based Service Resources.

A. Update the Language of the current User.

B. Add the Language field to the Contact Page Layout.

C. Update the Default Language of the Organization.

D. Add the Service Report Language field to the Work Order Page Layout.

A. Update the Service Appointment page layout to include the Articles related list.

B. Create a quick action on the work order to search the Knowledge base.

C. Add the Knowledge Lightning component to the Field Service mobile app.

D. Attach the relevant articles to the work order or work order line items.

A. Define Work Types, Define Work Order Status, Set up Resource Skills

B. Define Skills, Set up Skill Requirements, Set up Resource Skills

C. Set up Service Locations, Set up Location Skills, Define Work Types

D. Set up Skill Requirements, Define Work Types, Set up Routing Rules

A. Add Products to the Work Order Products Related List on the Work Type object.

B. Add Products to the Products Required Related List on the Work Type object.

C. Add Products to the Work Order Products Related List on the Asset object.

D. Add Products to the Products Required Related List on the Asset object.

A. Create one Service Resource and assign the Technician and Dispatcher role.

B. Create two Skills records and assign them to the Service Resource record.

C. Create two Service Resources and assign them to the employee. &

D. Create one Service Resource and assign the relevant Permission Set Licenses. pee

A. Write a workflow that associates articles to work orders based on a picklist on the work order.

B. Use work types to assign associated articles to work order.

C. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

D. Create a custom Mobile App that syncs articles based on service appointment assignments.

A. Emergency scheduling

B. Global optimization

C. Customer First scheduling

D. Resource Schedule Optimization

A. Create an Apex Trigger.

B. Build a Workflow Rule.

C. Enable Drip feed Dispatch.

D. Configure an Auto Dispatch Scheduled Job.