Salesforce Certified Field Service Lightning Consultant - Field-Service-Lightning-Consultant Exam Practice Test
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
Which three considerations should the Consultant take into account?
Choose 3 answers
Correct Answer: B,D,E
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Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
Correct Answer: B
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Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
Correct Answer: B,D
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A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
Correct Answer: A,C
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Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
Correct Answer: B,C
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Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?
What object relationship should the Consultant focus on to meet this requirement?
Correct Answer: B
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Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
Correct Answer: B
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Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
Correct Answer: D
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universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
Correct Answer: D
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