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SAP C_C4C30_1711 Exam Syllabus Topics:

SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up? Please choose the correct answer.

A) Define the contact person in the Service Control Center.
B) Define a new service agent.
C) Define the contact person in the Administration work center.
D) Update the contact details in your organization structure.

2. Which elements in a ticket are uniquely identified using a registered product? There are 2 correct answers to this question.

A) Service Level Agreements
B) Warranty
C) Contract
D) Service Entitlements

3. How does the integration of SAP Ham with SAP C4C benefit service agents? There are 2 correct answers to this question.

A) They can attach Knowledge base articles to tickets
B) They can create a ticket directly from SAP Jam
C) They can view Knowledge base group updates in the Feed pane
D) They can edit Knowledge base articles in the agent workspace

4. What information is available when a customer visit is conducted? There are 2 correct answers to this question.

A) Checklists
B) Product availability check
C) Account product lists
D) Last visit details and notes

5. Your customer wants to set up pricing in SAP Hybris Cloud for Customer. What must you do to perform internal pricing? There are 2 correct answers to this question.

A) Enable business scoping.
B) Maintain product lists.
C) Maintain payment terms.
D) Maintain price lists and discount lists.

Solutions: