GCX-GCD by Genesys Actual Free Exam Questions And Answers

Question 1

You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

A. False

B. True

Discussion 0

Correct Answer: B Vote an answer

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Question 2

You can compare API version changes using the versioning page.

A. False

B. True

Discussion 0

Correct Answer: B Vote an answer

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Question 3

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A. 80% of calls must be answered within 20 seconds.

B. 20 chats and calls must be answered in 80 seconds.

C. 20 chats and calls must be answered in 80 seconds.

D. 80 calls must be answered every 20 seconds.

Discussion 0

Correct Answer: A Vote an answer

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Question 4

Which protocol is used to transport digitized audio?

A. RTP over UDP

B. TCP

C. TLS

D. SIP over UDP

Discussion 0

Correct Answer: A Vote an answer

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Question 5

Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.
Select all the developer tools in the following list. (Choose three.)

A. Reports

B. Archy

C. API Explorer

D. Notifications

Discussion 0

Correct Answer: B,C,D Vote an answer

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Question 6

By default, Line Recording is disabled.

A. False

B. True

Discussion 0

Correct Answer: B Vote an answer

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Question 7

Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

A. Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.

B. The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.

C. The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.

D. The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.

Discussion 0

Correct Answer: D Vote an answer

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Question 8

Which of the following containers is used to create a new campaign?

A. Schedules
C Campaign Dashboard

B. Campaign Management

C. Scripts

Discussion 0

Correct Answer: B Vote an answer

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Genesys Cloud CX: Developer Certification - GCX-GCD Exam Practice Test

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