GE0-806 by Genesys Actual Free Exam Questions And Answers

Question 1

Which are possible methods of WFM Server load balancing?
Choose 2 answers

A. Memory balancing

B. Third-party load-balancer

C. Host balancing

D. Processor balancing

Discussion 0

Correct Answer: A,B Vote an answer

Question 2

Using which application can you backup the WFM Database?

A. WFM Database Utility

B. WFM Web

C. Genesys Administrator

D. WFM Backup Utility

E. WFM Configuration Utility

Discussion 0

Correct Answer: B Vote an answer

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Question 3

In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

A. How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent

B. How many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent

C. How many minutes early or late an agent can transfer to a scheduled state without being considered adherent

Discussion 0

Correct Answer: C Vote an answer

Question 4

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

A. Activity Set

B. Exception Task Sequence

C. Marked Time .

D. Task Sequence

Discussion 0

Correct Answer: C Vote an answer

Question 5

Which statements are correct?
Choose 2 answers

A. It is possible to use a Meeting scheduler after a schedule has been published.

B. It is possible to create a schedule without a published forecast.

C. Once a schedule is published there it is no longer possible to change it.

D. It is possible to remove single schedule Items from a schedule like Breaks, Trainings,
etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.

Discussion 0

Correct Answer: B,D Vote an answer

Question 6

In order to successfully create and process a schedule which of the following applications are required to run?
Choose 2 answers

A. WFM Daemon

B. WFM Builder

C. Universal Routing Server

D. WFM for Supervisors

E. WFM Configuration Utility

Discussion 0

Correct Answer: B,E Vote an answer

Question 7

Which of the following Agent tasks can be configured as an activity?
Choose 3 answers

A. Opening doors everyday for 2 hours in the morning

B. Answering Inbound calls Monday to Friday in a Working Hours

C. No call no show

D. Paperwork done the last hour of each shift

E. Training on request

Discussion 0

Correct Answer: A,B,D Vote an answer

Question 8

Which two actions can you perform using the WFM Configuration Utility?
Choose 2 answers

A. Change access rights to scheduling module

B. Create a Report

C. Modify schedule

D. Create a shift

Discussion 0

Correct Answer: C,D Vote an answer

Question 9

If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?

A. DetermineFull Day TimeoffStartEndPaidHours

B. HideMessagesforNotWorkingAgents

C. Need another incorrect option

D. MaxAuditReports

Discussion 0

Correct Answer: D Vote an answer

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) - GE0-806 Exam Practice Test

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