HDI Help Desk Analyst (HDA) - HD0-100 Exam Practice Test
Which metric indicates how long A customer has to wait before talking to an analyst?
Correct Answer: B
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You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?
Correct Answer: C
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In which two instances is it appropriate to use the customers first name? (choose two)
Correct Answer: A,B
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Which two statements describe active listening? (choose two)
Correct Answer: A,B
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What are three key strengths of critical thinkers? (Choose three.)
Correct Answer: B,C,D
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