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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. You are at a customer site and need to locate a replacement part number. You are not able to access the Internet from the site. Where can you find the part number?

A) HP Service Media Library DVD
B) HP Parts Surfer DVD
C) HP Parts Reference Guide DVD
D) ProductQuickSpecs

2. A customer calls HP support saying his account is locked out, and the HP Credential Manager will not unlock his account. What should be the first thing you ask the customer about his user account?

A) Is it the only account on the computer?
B) Is heusingthe correctuser name?
C) Is it anadministrator account?
D) Is the computera member ofthecorrectdomain?

3. Which benefit does HP DriveGuard add to a notebook?

A) It enhances Windows Aero security performance.
B) It encrypts the hard drive data and password-protects it.
C) It protects the hard drive from moisture damage.
D) It detects sudden motion and temporarily stops the hard drive.

4. Which tool is used to update desktops and notebooks proactively with select HP software and drivers?

A) HP Update Manager forVista
B) HPSoftPaq Download
C) HP Software Update
D) HP Client Management Software Updates

5. A system boots from a SCSI drive but after the addition of an IDE hard drive, the system no longer boots. What is the probable cause?

A) The IDE drive and SCSI drive have the same device I
B) The SCSI drive is not terminated properly.
C) The IDE drive has defaulted to the first boot device in the system boot order.
D) SCSI and IDE devices cannot coexist in the same system.

Solutions: