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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling and Positioning HP Services | 30% | - Value proposition and differentiators of HP services - Matching services to customer requirements - Quoting, pricing and contract basics |
| Technical and Operational Knowledge | 15% | - Service level agreements and coverage terms - Service delivery models and support processes |
| HP Personal Systems Services Offerings | 35% | - Asset lifecycle and recovery services - Proactive and managed services - Installation, configuration and deployment services - Warranty and support services portfolio |
| Industry Trends and Customer Requirements | 20% | - Identifying and analyzing customer business and technical needs - Current trends in personal systems and services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?
- A. HP Services can be purchased at extremely discounted prices.
- B. HP Services give you predictability and greater control of the Total Cost of Ownership.
- C. HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
- D. HP Services can immediately and seamlessly replace your help desk.
Correct Answer: C 🗳️
How do HP Services help customers save money and simplify processes? (Select two.)
- A. They provide free delivery.
- B. They limit unexpected costs.
- C. They enable customers to concentrate on core business activities.
- D. They cover in-warranty devices from non-HP brands.
- E. They cover 80% of out-of-warranty repairs.
Correct Answer: A,C 🗳️
Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
- A. HP Support Center
- B. HP Cirrus
- C. HP Sales Central
- D. HP Cross Sell Solution
Correct Answer: C 🗳️
In which customer situation would you propose a services contract?
- A. The customer wants to pay upfront for both hardware and services.
- B. The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
- C. The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
- D. The customer uses only HP products.
Correct Answer: B 🗳️
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