HP2-B25 by HP Actual Free Exam Questions And Answers

Question 1

Which connectors are associated with HP printers? (Select two.)

A. Jetlink

B. SCSI 2

C. Foreign Interface Harness (FIH)

D. BNC

Discussion 0

Correct Answer: A Vote an answer

Question 2

Which paper path component prevents multiple sheets of paper from being fed into the printer?

A. switchback assembly

B. feed guide assembly

C. pickup rollers

D. separation pad

Discussion 0

Correct Answer: D Vote an answer

Question 3

What type of control panel message informs you of data and print errors?

A. critical error messages

B. service messages

C. warning messages

D. error messages

Discussion 0

Correct Answer: D Vote an answer

Question 4

While helping a customer resolve a residual jam, you discover there is no paper found during the customer's visual check. What should you do next?

A. Ask the customer to remove and inspect the fuser to see if there is a jam.

B. Ask the customer to cycle the power on and off to clear the error.

C. Guide the customer through a manual sensor test.

D. Dispatch service to perform further diagnostics and tests.

Discussion 0

Correct Answer: B Vote an answer

Question 5

After installing new memory modules in a LaserJet printer you are receiving memory error messages in the control panel. What recommended course of action would you follow to troubleshoot this problem?

A. Verify that the memory modules are correct for this printer.

B. Test for a faulty power source by moving the printer to another AC outlet.

C. Verify you have configured the new memory size properly in configuration/setup.

D. Ensure the customer's software application has the proper drivers installed to support the new memory.

Discussion 0

Correct Answer: A Vote an answer

Question 6

You are dispatched to Certpaper.com location where a LaserJet printer is experiencing intermittent failures and error conditions. What diagnostic tool should you utilize to troubleshoot and diagnose the problem?

A. Configuration page

B. Event log

C. Engine test

D. Maintenance logs

Discussion 0

Correct Answer: B Vote an answer

Question 7

Which functions are available on a multi-function printer? Select THREE.

A. color separation

B. network printing

C. email capability

D. thermal imaging

E. faxing

F. digital enhancement

Discussion 0

Correct Answer: B,C,E Vote an answer

Question 8

A customer calls and reports receiving the message: 13.02.00 JAMS IN RIGHT DOOR. She does not see any paper in the paper path. What should you do first to help the customer clear the jam?

A. Determine if the product has a c-path or an s-path and repair the jam accordingly.

B. Ask the customer if they have been using supported media in Tray 1.

C. Ask the customer to open the right door to see if there is a paper jam.

D. Check the User Guide or Service Manual for information on clearing the jam.

Discussion 0

Correct Answer: D Vote an answer

Question 9

Your control panel has a message indicating a specific component failure. What is the correct category this message falls under?

A. critical error messages

B. service messages

C. error messages

D. status messages

Discussion 0

Correct Answer: A Vote an answer

Question 10

What can a user do in the Printing Preferences dialog box?

A. select the paper source

B. change security features

C. enable printer spooling

D. manage stored jobs

Discussion 0

Correct Answer: A Vote an answer

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HP LaserJet Solutions - HP2-B25 Exam Practice Test

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