Exam Name: ITIL 4 Managing Professional Transition
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional
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ITIL ITIL-4-Transition Exam Syllabus Topics:
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ITIL 4 Managing Professional Transition Sample Questions:
A software development team is intending to develop many new applications and services. They will need contributions from various practices to achieve this. How should these activities be combined?
- A. Each pratice should define the outputs it will produce and the required inputs it needs to succeed
- B. Practices should operate as suppliers to each other, using guidance form the 'supplier management' practice
- C. The software development manager should define requirements for all practices and ensure that they contribute to the over all service
- D. A value stream should be designed to include activities from all practices that are needed
Correct Answer: D 🗳️
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Which is a purpose of the customer journey?
- A. To understand the interactions between the user and the service provider
- B. To maximize the number of contacts with the customer in order to enhance the service
- C. To maximize the co-creation of value from both an outcome and experience perspective
- D. To understand the service consumer resources required to deliver the service
Correct Answer: C 🗳️
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In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
- A. Ensure that all teams involved in incident resolution collaborate in the development of the policy
- B. Implement the policy to the service desk staff initially before informing other affected support teams
- C. Engage with stakeholders to ensure that as much detail as possible is included in the policy
- D. Ensure that any identified exceptions are excluded from the policy to improve clarity
Correct Answer: A 🗳️
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A designer has been asked by an organization to design a new office chair. The designer has proposed a plant that they have been asked to validate. In 'design thinking', what should the designer do to BEST validate the plan
- A. Decide for the user what is important for the chair
- B. Ask the user to communicate their needs for the chair
- C. Adopt the user's point of view of using the chair
- D. Ask the user to provide feedback on a prototype of the chair
Correct Answer: B 🗳️
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An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization 's objectives How can the organization ensure that all IT activities are aligned with the organization 's objectives?
- A. Priories risk mitigation strategies in alignment with the organization 's risk appetite
- B. Collect feedback from both organizational and IT leadership from each region
- C. Put compliance controls in place to ensure that all centers of expertise are following the same practices
- D. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above
Correct Answer: D 🗳️
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