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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A) IT operations management
B) Service level management
C) Incident management
D) Capacity management

2. Which process would you MOST expect to be involved in the management of underpinning contracts?

A) Change management
B) Supplier management
C) Service catalogue management
D) Release and deployment management

3. Which one of the following is the BEST description of a major incident?

A) An incident which has a high priority or a high impact on the business
B) An incident which requires a large number of people to resolve
C) An incident logged by a senior manager
D) An incident which is so complex that it requires root cause analysis before a workaround can be found

4. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A) Demand management
B) Risk management
C) Service level management
D) Financial management

5. What are the categories of events described in the ITIL service operation book?

A) Scheduled, unscheduled, emergency
B) Warning, reactive, proactive
C) Informational, warning, exception
D) Informational, scheduled, normal

Solutions: