Peoplecert ITIL 4 Specialist: Create, Deliver and Support - ITIL-4-CDS Exam Practice Test
A healthcare organization is implementing data analytics to analyze patient dat
Correct Answer: B
Vote an answer
In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?
Correct Answer: C
Vote an answer
An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?
Correct Answer: C
Vote an answer
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What should the organization do FIRST to start to improve the situation?
Correct Answer: C
Vote an answer
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
Which sourcing model should they use?
Correct Answer: A
Vote an answer
In a fully automated ITIL 4 environment, tickets are created from event-stream alerts, enriched with CI-DB data, categorized by ML engines, surface contextual knowledge-article suggestions, and even trigger self-service deflection workflows. Multiple practices feed data into this engine, yet one practice must define and govern the end-to-end ticket lifecycle-covering channel integrations, taxonomy versioning, automated escalations, deflection criteria, status flows, and closure validations. Which ONE practice holds this overarching accountability?
Correct Answer: D
Vote an answer
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?
Correct Answer: C
Vote an answer
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?
Correct Answer: B
Vote an answer
A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?
Correct Answer: D
Vote an answer