Peoplecert ITIL 4 Specialist: High-velocity IT - ITIL-4-Specialist-High-velocity-IT Exam Practice Test
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?
Which is the BEST improvement approach?
Correct Answer: A
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An online retail provider wants to detect service degradation before customers begin complaining. The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
Which practice would MOST directly support this need?
Correct Answer: C
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An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?
Which is the BEST technique to use to improve this situation?
Correct Answer: D
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An organization ' s efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the ' availability management ' practice can support both of these aims?
Which action BEST represents how the ' availability management ' practice can support both of these aims?
Correct Answer: B
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An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?
What does this situation describe?
Correct Answer: D
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