Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil - ITIL-4-Specialist-Monitor-Support-Fulfil Exam Practice Test
Which capability level shows that the problem management practice is defined.
Achieve its purpose, and is integrated with other practices?
Achieve its purpose, and is integrated with other practices?
Correct Answer: A
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Why should a service provider organization identify and understand problems and their impact on services?
Correct Answer: C
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What process has activities that ensure that messages are directed to the correct audience?
Correct Answer: A
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Which of the following is NOT a key metric for the practice success factor 'resolving incidents quickly and efficiently'?
Correct Answer: C
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What TWO requirements are important when selecting a third-party tool to support problem management?
1. Cross team collaboration
2. Changeable impact or categorization
3. Known error records not the same as problem records
4. Problems automatically closed when related incidents are closed
1. Cross team collaboration
2. Changeable impact or categorization
3. Known error records not the same as problem records
4. Problems automatically closed when related incidents are closed
Correct Answer: D
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An organization is implementing a new service configuration management system. How will incident management practice benefit from it?
Correct Answer: B
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When a specialist performing proactive problem identification decides NOT to register a problem, they may also decide NOT to notify the initiator of the problem. What is the usual reason for this?
Correct Answer: C
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Which TWO of the following items is a service desk MOST LIKELY to capture?
1. Problems
2. Service requests
3. Incidents
4. Changes
1. Problems
2. Service requests
3. Incidents
4. Changes
Correct Answer: B
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The appropriate service request model is chosen as pad or which activity of the 'service request fulfillment control process?
Correct Answer: D
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A service provider supports an international customer organization with users in many countries. The service provider aims to ensure high and consistent quality of request fulfilment for all users at all locations. How should the service provider use the workflow and collaboration system to support this objective?
Correct Answer: A
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An organization is implement a new service configuration management system.
How will monitoring and event management practice benefit from it?
How will monitoring and event management practice benefit from it?
Correct Answer: A
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Which of the following is the BEST description of problem prioritization?
Correct Answer: C
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Which is a practice success factor of the problem management practice?
Correct Answer: C
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Which of the following roles is typically the request initiator in the service request management practice?
Correct Answer: A
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Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?
Correct Answer: D
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